Security Program Manager

Position Summary

The Security Program Manager serves as the Vendor's primary point of contact for Client security operations,

overseeing the overall administration, support, and internal quality control of unarmed security guard services

across multiple utility sites. This role ensures consistent oversight, direct accessibility during business hours,

and compliance with all contract requirements, including Client standard operating procedures (SOPs). The

Security Program Manager is responsible for leading a team of supervisors and security officers, maintaining

high standards of performance, and fostering strong client relationships to enhance service delivery. This

position requires a proactive leader with strong supervisory experience in security or related fields, capable of

handling administrative duties, emergency responses, and continuous improvement initiatives.

Key Responsibilities

 Demonstrate competence and in-depth knowledge of the Vendor's rules, regulations,

procedures, and Client standard operating procedures to ensure seamless service delivery.

 Exhibit strong leadership and supervisory skills, including the ability to delegate authority

effectively while maintaining mature judgment in all work-related decisions.

 Proficiently speak and write in English, with mathematical skills to accurately read and

interpret schedules, track time, and manage duty hours for all assigned personnel.

 Supervise the Supervisor and Security Officers at assigned sites, conducting regular

oversight to confirm services are performed properly and in compliance with contract

standards.

 Maintain discipline and morale among subordinates through coaching, performance

feedback, and motivational strategies.

 Act as the Vendor's primary point of contact, coordinating with the client contact and other

designated personnel on day-to-day site security matters, including briefing sessions and

information flow.

 Recommend enhancements to security services, such as process improvements or

technology integrations, to the client contact.

 Participate in drills, exercises, and actual emergencies as requested by client safety, incident

response, and emergency planning teams.

 Perform other duties as required to implement and improve security services, including

administrative tasks, report reviews, and coordination during phase-in/phase-out periods.

 Ensure all personnel undergo required training, background checks, and certifications, and

maintain records for compliance.

 Respond to emergencies, problems, or complaints 24/7, providing immediate support as

needed.

Qualifications and Requirements

 Minimum of four (4) years experience in a supervisory position within security, law

enforcement, or a related field.

 High school diploma or GED required; associates or bachelors degree in criminal justice,

business administration, or a related field preferred.

 Valid state-issued drivers license with a clean driving record (no suspensions, revocations,

or serious violations).

 Must hold or obtain a valid Level Two Non-Commissioned Officer Registration per Texas

Occupations Code Chapter 1702.

 Strong communication, organizational, and problem-solving skills, with the ability to handle

challenging conditions independently.

 Physical ability to perform duties in varying outdoor conditions, including extreme

temperatures, precipitation, and high winds.

 Proficiency in using security-related software platforms for real-time monitoring, GPS

tracking, incident reporting, and electronic communications (preferred).

 Must pass a background check conducted by the El Paso Police Department and maintain

updated checks annually.

 Ability to work collaboratively with law enforcement, emergency responders, and utility

staff in a professional, courteous manner.

 No active arrest warrants or legal commitments; must maintain a neat, clean appearance

and professional demeanor at all times.

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (with 24/7 availability for emergencies via

emergency telephone number)

Compensation: Salaried position, $26/hr; competitive based on experience and qualifications

Vehicle Requirement: Patrol vehicle provided by vendor, must be marked as Security; vehicle and

maintained in clean, professional condition